Windsor Castle, the oldest and largest occupied castle in the world, is a must-visit destination for any castles touring enthusiast. However, when it comes to refunds, the process can be a bit tricky. In this comprehensive guide, we’ll dive into the Windsor Castle refund policy, key timings, and contact information to ensure you have a seamless experience.
Understanding the Windsor Castle Refund Policy
The Windsor Castle refund policy is managed by the Royal Collection Trust, the organization responsible for the castle’s operations. Here’s a breakdown of the key points:
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Automatic Refunds: If you purchased your ticket directly from the Royal Collection Trust using a credit or debit card, you’ll be automatically refunded within 28 days in case of unforeseen cancellations.
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Cash or Cheque Purchases: For tickets purchased with cash or a cheque, you’ll need to contact the ticket office by email at [email protected] to request a refund.
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Third-Party Purchases: If you bought your ticket through a third party, such as a tour operator or travel agent, you should contact them directly to inquire about a refund.
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Non-Refundable Tickets: Generally, tickets purchased from the Royal Collection Trust are non-refundable. However, exchanges are considered in certain circumstances, and a £2.00 exchange fee applies.
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Free Cancellation: Some ticket providers, like VisitBritain, offer free cancellation up to 72 hours in advance for a full refund.
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Refund for Unused Items: For items purchased from the Royal Windsor Information Centre, refunds are available within 28 days of receipt if the item is in its original condition.
Key Timings and Contact Information
To ensure a smooth refund process, it’s essential to be aware of the key timings and contact information:
Ticket Office Hours
- Monday to Sunday, 09:00 – 17:00.
Phone Numbers
- Buckingham Palace: +44 (0)303 123 7300
- Windsor Castle: +44 (0)303 123 7304
- Palace of Holyroodhouse: +44 (0)303 123 7306
- [email protected]
Additional Details
Opening Hours
Windsor Castle is open Thursday to Monday, with varying hours depending on the season.
Accessibility
The castle is fully accessible, with free entry tickets available for essential carers accompanying customers with disabilities.
Reference Links
- Royal Collection Trust – Ticket Cancellations
- Royal Collection Trust – Ticket Bookings and Enquiries
- Royal Collection Trust – Information for Ticketholders
- Windsor Castle Tickets – Refunds and Exchanges
- VisitBritain Shop – Windsor Castle Tickets
As a castles touring enthusiast, understanding the Windsor Castle refund policy is crucial to ensure a hassle-free experience. By familiarizing yourself with the key details, you can plan your visit with confidence and make the most of your time at this iconic landmark.