Leeds Castle is a historic site in Kent, England, that offers various accessibility features to ensure that visitors with disabilities can enjoy their visit. This comprehensive guide will provide you with all the necessary information about the disabled access at Leeds Castle.
Overview of Leeds Castle Disabled Access
Leeds Castle has been a significant historical site for nearly 900 years, serving as a Norman stronghold, a palace for medieval queens, and a Jacobean country house. Today, it is one of the most visited historic buildings in Britain, and the castle management has made significant efforts to ensure that visitors with disabilities can access and enjoy the site.
Contact Details
- Address: Broomfield, Maidstone, Maidstone, Kent, South East, ME17 1PL, United Kingdom
- Phone Number: 01622 765400
- Email: enquiries@leeds-castle.co.uk
- Website: https://leeds-castle.com/
Accessibility Features at Leeds Castle
Car Park and Mobility Service
The car park at Leeds Castle has hard-standing spaces reserved for visitors with disabilities. The maximum distance from the car park to the fully accessible mobility service is approximately 100 meters. The castle also offers a fully accessible mobility bus, which runs regularly throughout the day and is operated free of charge to visitors requiring assistance.
Castle Access
The castle is accessible for the majority of visitors via the main front door, where there is a ramp. However, there are some restrictions due to the ancient nature of the building. Visitors should be aware that there are approximately 45 meters of cobblestones across the drawbridge onto the Castle Island. Fire safety rules allow a maximum of two wheelchairs inside the Castle at any one time.
Toilets and Assistance Dogs
Fully accessible toilets for wheelchair users can be found throughout the grounds, at the main entrance, next to the Castle Shop, on Stable Hill, and near the Knight’s Stronghold Playground. The Restaurant toilets are also accessible by wheelchair users. Assistance dogs are welcome at Leeds Castle.
Wheelchair Loan and Land Train
Wheelchairs are available on loan free of charge, subject to availability. Leeds Castle has a new land train on the estate, but it is inaccessible for wheelchair users. However, a complimentary transport service is available for less mobile visitors.
Black Swan Ferry Boat
The Black Swan Ferry Boat provides return journeys across the Great Water from the castle drive to the maze area and can accommodate up to three wheelchairs. Please note that this attraction is open seasonally.
Additional Services
Dementia Friendly
Leeds Castle has been recognized as a ‘Working to become Dementia Friendly’ organization by Kent Dementia Action Alliance. They strive to provide the best service for all visitors and make Leeds Castle as Dementia Friendly as possible.
Hidden Disabilities Sunflower
Visitors can discreetly indicate that they may need additional support or help by wearing the Hidden Disabilities Sunflower.
Concert Accessibility
Concert Venue
The grounds of Leeds Castle host a concert every year, with paved walkways and smooth grass, making it easy to navigate for visitors with mobility impairments.
Disabled Enclosure
There is a designated enclosure for disabled visitors, which is in line with the stage but behind the seated area. The enclosure has a good view of the stage and big screens showing the performers.
Accessible Toilets
Accessible portaloos are available near the disabled enclosure.
Carer Discount
Carers receive a ½ price ticket, but this information is not readily available on the website, requiring visitors to contact the organizers directly.
Conclusion
Leeds Castle has made significant efforts to ensure that visitors with disabilities can enjoy their visit. While there are some limitations due to the ancient nature of the building, the castle offers various accessibility features, including wheelchair loan, mobility services, and accessible toilets. Additionally, the concert venue is designed to be accessible, with a designated enclosure and accessible toilets. However, there is room for improvement in terms of providing accessibility information on the website, particularly regarding carer discounts.
Reference:
- https://www.accesscard.online/find-a-provider/leeds-castle/
- https://leeds-castle.com/accessibility/
- https://www.euansguide.com/venues/leeds-castle-maidstone-5124/information
- https://quadlifeblog.com/2022/08/09/leeds-castle-concert-accessibility-review/