Hever Castle, a historic site in Kent, England, has implemented various measures to ensure the safety and well-being of its visitors. From COVID-19 risk assessment and accessibility considerations to group visit protocols and school trip management, the castle’s comprehensive approach to risk assessment showcases its commitment to providing a secure and enjoyable experience for all.
COVID-19 Risk Assessment and Measures
Hever Castle has been awarded the VisitEngland “We’re Good to Go” industry standard, indicating its adherence to the UK government’s COVID-19 re-opening guidance. The castle has conducted a thorough COVID-19 risk assessment and implemented the following measures:
- Visitor Capacity Control: The castle has introduced a pre-booked system to restrict visitor numbers and maintain social distancing.
- One-Way Systems: Clearly marked one-way systems have been implemented throughout the castle to facilitate social distancing.
- Enhanced Cleaning: The castle has increased the frequency of cleaning, with a focus on high-touch areas.
- Protective Screens: Perspex shields have been installed in certain areas, such as the Hever Shop and Moat Restaurant, to provide an additional layer of protection.
- Face Coverings: Visitors are required to wear face coverings in specific areas, including the Hever Shop, Moat Restaurant, Guthrie Pavilion, and Castle, with exemptions applicable.
Accessibility and Safety
Hever Castle is committed to ensuring the safety and accessibility of its visitors, particularly those with mobility challenges. The castle provides the following guidance:
- Wheelchair and Mobility Scooter Users: Visitors are advised to stick to hard-surfaced and shingle paths for their own safety. Motorized wheelchairs and mobility scooters are not allowed inside the Courtyard or Castle due to the historic nature of the buildings and their contents.
- Pushchairs: Pushchairs cannot be taken into the Castle and must be left in the Courtyard for health and safety reasons.
Group Visits and Risk Assessment
Hever Castle has specific protocols in place for group visits, including:
- Coach Companies: Coach companies must provide an up-to-date risk assessment in line with government guidelines and confirm numbers a week before arrival.
- Group Visitor Protocols: Group visitors must adhere to social distancing measures and follow one-way systems.
School Trips and Risk Assessment
Hever Castle welcomes school groups and has implemented the following measures to ensure their safety:
- Pre-Booking and Group Size: School groups must be pre-booked, and free flow access to the Castle is from 12:00 pm. Visitors are divided into groups of no more than 25.
- Learning Resources: Teachers can pre-book learning resources, including worksheets and haversack resources, which have been specifically created to feature many links to the KS2 curriculum.
These comprehensive measures demonstrate Hever Castle’s commitment to prioritizing the safety and well-being of its visitors while preserving the historical integrity of the site. By conducting thorough risk assessments and implementing robust protocols, the castle ensures that visitors can explore its rich history and stunning grounds with confidence and peace of mind.