Leeds Castle in Maidstone, Kent, offers various facilities and services to ensure accessibility for visitors with disabilities. From designated parking spaces to mobility assistance, the castle is committed to providing an inclusive experience for all guests.
Disabled Parking at Leeds Castle
The car park at Leeds Castle has hard-standing spaces reserved specifically for visitors with disabilities. These spaces are located in close proximity to the ticket booth, ensuring a short distance for those requiring assistance.
Parking Location and Accessibility
- The disabled parking spaces are situated within the main car park, with a maximum distance of approximately 100 meters to the fully accessible mobility service.
- The car park is designed to accommodate visitors with disabilities, providing easy access to the ticket booth and castle grounds.
Accessibility Features at Leeds Castle
Leeds Castle goes above and beyond to cater to the needs of visitors with disabilities, offering a range of services and amenities to enhance their experience.
Wheelchair Availability
- Wheelchairs are available on loan free of charge, subject to availability. If personal wheelchairs do not fit onto the lift, Leeds Castle wheelchairs can be provided.
Mobility Assistance
- A fully accessible mobility bus runs regularly throughout the day, offering complimentary transportation for visitors requiring assistance.
- The Black Swan Ferry Boat provides return journeys across the Great Water from the castle drive to the maze area, accommodating up to three wheelchairs. This service operates seasonally.
Accessible Facilities
- Fully accessible toilets for wheelchair users can be found in various locations, including the main entrance, Castle Shop, Stable Hill, and near the Knight’s Realm Playground.
- The Castle View Restaurant also has accessible toilets.
Assistance Dogs and Staff Support
- Visually and hearing impaired visitors can be assisted by their guide and hearing dogs in the castle and grounds. No other dogs are permitted.
- Leeds Castle staff are trained to assist visitors with disabilities and offer a range of services, including annual Customer Service training with a focus on disabilities awareness.
Additional Information
Leeds Castle provides comprehensive information to help visitors with disabilities plan their visit.
Accessibility Guide
- The castle’s website features a detailed Accessibility Guide, which includes information on accessibility features, restrictions, and services.
Dementia Friendly
- Leeds Castle has been recognized as a ‘Working to become Dementia Friendly’ organization by Kent Dementia Action Alliance and offers ‘Dementia Friends’ information sessions for staff and volunteers.
Contact Information
For more information or to plan your visit, you can reach out to Leeds Castle using the following contact details:
- Phone Number: 01622 765400
- Website: www.leeds-castle.com
- Email: enquiries@leeds-castle.co.uk